When we decided to make Chris Loves Julia a business, we knew we wanted to make a positive impact in the lives and homes of those who choose to follow us. This not only applies to the content we create and share, but the companies we work with.
After careful review and consideration, we have made the decision to end our licensing agreement with Interior Define, and have notified them of this decision on November 28, 2022.
We wanted to let all of you know as well, since many of you have been here since the launch of the Charly Sofa in 2017. For any customers who may be experiencing extreme delays with your orders and a lack of communication from Interior Define, we understand the frustration you’re facing, and we cannot align with this kind of customer experience.
Thank you for being here, with us, and we hope you always feel how much we value each one of you.
Chris + Julia
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Wow that’s really too bad! The Charley sofa was how I initially found your website and started following you. We ended up ordering a sofa from ID in Mar 2022, and had a great experience. We received our sofa at the end of July which was ahead of schedule. I’m so glad we did. Sounds like they are still having serious supply chain issues. I hope they are able to sort them out because I do love their fabrics and sofas. We’ve been so happy with ours.
Thank you for posting about this! It triggered me to look into the sofa I ordered back in September and realize how bad the situation was and start working towards getting my money back. I’m curious what ending the partnership looks like, does that mean they’ll stop selling the charly sofa altogether? Or just stop mentioning chrislovesjulia?
I also ordered a Charly sectional in May. Was promised a full refund in November when they failed to delivered it and have not yet received a refund. Is there anything that you can do to help get through to them?
We were so excited about our customized Charly sofa and ottoman we ordered in April but it's been a total nightmare. Stilling hoping to get our money back but it seems unlikely.
I purchased a Charley sleeper in April and was told it arrived in LA on July 2nd. After that, lies, excuses, several dates have come and gone. This was ordered for a client and reflects badly on my business. I have now been given a delivery estimate of earl January which I don’t believe. I have ordered from ID several times and never had a problem. It is hard to believe they have opened retail stores and are still taking orders promising 8-10 week delivery! I wish I had never trusted this company with my money! Beware, you will be disappointed!
Wow, hings have really changed in the last year! I ordered a sectional from ID in July 2021, and had great communication with the company throughout the process. They sent an email any time there was movement in my order. I received the sectional at the end of November 2021. It is a great sectional...really solid and very well constructed. I'm so sorry others are having big problems with the company! So sad they have gone downhill!
I ordered my couch from ID back in Fall 2021 and received it in Spring 2022, as scheduled. So sorry to hear that apparently their fulfillment timelines have fallen off a cliff for more recent orders :/ Guess I shouldn't be recommending them to my friends any more.
To all those who relayed stories about the terrible experience at Interior Define - first - thank you so much for sharing your stories to help those of us NOT consider using them. I will toss their catalogs immediately! Second, I'm so sorry for all your troubles - I hope you all get your money back and/or your furniture.
We ordered a sectional in May and it was supposed to be delivered in November, it was delayed until January with no communication to us and now delayed AGAIN until April. We haven’t received any communication about this new delay, I just happened to notice it when I logged into the site to check on things. I am beyond frustrated.
Just wanted to let you know your collaboration section on your website still lists Interior Define. You may want to remove that link as well.
HOLY CATS: https://www.trustpilot.com/review/www.interiordefine.com
I'm worried now. I ordered my (expensive) couch in October, and expect it in May. They were upfront with the lead times, but are they going under? I missed any talk about it, and Google isn't helping. (Totally get if yall don't want to get into it, too.)
I’m in the same situation (ordered in September), I’d recommend joining the support group on Facebook, search ‘interior define customers waiting on orders’.
I am in the same boat with delivery in April and unsure what to do. They overcharged my credit card and it took me months of email exchange and threatening to cancel to finally get a partial refund. I should maybe have fully canceled then but now am unsure what to do!
I would maybe try to contact your credit card company. This is a terrible situation.
Yes and no. Unfortunately they announced today that they're (essentially) declaring bankruptcy (entering "assignment for the benefit of creditors"). They're being purchased by Havenly. It sounds like, now that Havenly is in control, they're working to get items that have already been manufactured delivered. I'm sure they'll be getting refunds sent out, at the very least. There's a post about it on the Interior Define Instagram with more info.
Thank you for doing this; I know it wasn't easy. I am one of those customers who has been lied to and cheated out of her money. After nearly a year, I have no idea if I'll even get my furniture. I appreciate your action.
Honestly I looked at ordering pieces from ID. I had samples sent, loved them, but I needed some time to collect samples and info from other places. We had some sketchy calls from salespeople confirming selections we never made and attempts to answer questions we never asked. And when I mentioned I hadn’t asked questions or made decisions they would attempt to start a sales-y conversation. The entire experience made me uncomfortable and questioned the ethics of the company.
We eventually had to dispute our order with our credit card company and got the money back that way (thousands of dollars). It was awful. Interior Define stopped responding to emails and were impossible to connect with on their website. Thanks for providing the update.
Thank you for your transparency. I have been thinking about buying the Charly sectional for quite awhile now. Do you have another suggestion for a comfy stylish small sectional for a cozy family room? Thank you.
Like another commenter, I ordered an ID piece back in the spring. It's not even out of production yet. The delay is one thing, but the utter lack of communication is worse. Your readers and followers appreciate that you align yourself with brands that are committed to doing their best to provide good customer experiences, which ID has failed at lately. Thank you!
Good decision! The beautiful work you do is not complimented by cheap furniture. The landfills will thank you too.
I ordered an ID couch in March, I still don't have it - it's made, shipped to the US but stuck at the port. The account rep I was working with hasn't responded to my emails. It's been so frustrating. So, thank you for this.
Congratulations on your new life on your own. How do we still follow you?
Not going anywhere!