When we decided to make Chris Loves Julia a business, we knew we wanted to make a positive impact in the lives and homes of those who choose to follow us. This not only applies to the content we create and share, but the companies we work with.
After careful review and consideration, we have made the decision to end our licensing agreement with Interior Define, and have notified them of this decision on November 28, 2022.
We wanted to let all of you know as well, since many of you have been here since the launch of the Charly Sofa in 2017. For any customers who may be experiencing extreme delays with your orders and a lack of communication from Interior Define, we understand the frustration you’re facing, and we cannot align with this kind of customer experience.
Thank you for being here, with us, and we hope you always feel how much we value each one of you.
Chris + Julia
Wow that’s really too bad! The Charley sofa was how I initially found your website and started following you. We ended up ordering a sofa from ID in Mar 2022, and had a great experience. We received our sofa at the end of July which was ahead of schedule. I’m so glad we did. Sounds like they are still having serious supply chain issues. I hope they are able to sort them out because I do love their fabrics and sofas. We’ve been so happy with ours.
Thank you for posting about this! It triggered me to look into the sofa I ordered back in September and realize how bad the situation was and start working towards getting my money back. I’m curious what ending the partnership looks like, does that mean they’ll stop selling the charly sofa altogether? Or just stop mentioning chrislovesjulia?
I also ordered a Charly sectional in May. Was promised a full refund in November when they failed to delivered it and have not yet received a refund. Is there anything that you can do to help get through to them?
We were so excited about our customized Charly sofa and ottoman we ordered in April but it’s been a total nightmare. Stilling hoping to get our money back but it seems unlikely.
I purchased a Charley sleeper in April and was told it arrived in LA on July 2nd. After that, lies, excuses, several dates have come and gone. This was ordered for a client and reflects badly on my business. I have now been given a delivery estimate of earl January which I don’t believe. I have ordered from ID several times and never had a problem. It is hard to believe they have opened retail stores and are still taking orders promising 8-10 week delivery! I wish I had never trusted this company with my money! Beware, you will be disappointed!